Transforming Payroll Services for Schools & Academies with Interbacs

The Challenge

Working with School  faced significant challenges with their previous payment services provider. Poor customer service as well as none-agile approach to customisation were the primary issues, which made it difficult for the them to manage their critical payment processing needs effectively. This led to a daunting situation where transitioning to a new payment services provider became a necessity to ensure seamless operations.

The Solution

In search of a solution, the Working With Schools discovered Interbacs, a provider renowned for its innovative payment services solutions. After considering their options, they chose Interbacs due to its competitive pricing, agility and reputation for excellent customer service. As Adam Brookes, Schools Payroll Manager, stated, 'We recently transitioned to Interbacs from one of the leading brands in the payments services sector due to poor customer service.' The transition to Interbacs was seamless and stress-free, thanks to the exceptional support from team members Ben, Fane, and Kyle. Interbacs provided personalized service and tailored their system to fit the complex needs of the Payroll Bureau, ensuring a smooth setup and ongoing assistance.

The Results

After switching to Interbacs, Working with Schools experienced significant improvements in their payment operations. The transition was seamless and stress-free, which was imperative for their business. The competitive pricing offered by Interbacs helped them manage costs effectively. Moreover, the highly personalised and supportive customer service ensured exceeded their expectations. Adam Brookes highly recommends Interbacs, stating, 'Not only are prices very competitive, as a small business we love the personal service Interbacs provide and the willingness to tailor the system to fit our complex needs. I would absolutely recommend Interbacs to any organization seeking a payment services provider.'