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Transforming Payroll Services for Schools & Academies with Interbacs

schools

Industry

Financial Services

Challenge

Working With Schools are a payroll Bureau for UK schools and academies, they were facing significant challenges with their previous payment services provider, Bottomline PTX, primarily due to poor customer service and inflexibility. Not only was the process very manual but some bespoke or irregular payment types were not supported at all.

Results

With Interbacs, Working with Schools experienced a seamless and stress-free transition. The competitive pricing and personalised service tailored to their complex needs have significantly improved their payment operations, freed up resource and saved money. The support from Interbacs' team members, Adam Brookes, Payroll Manager was particularly impressed with the level of service and cost he says "I would also like to specifically mention Ben, Fane and Kyle at Interbacs who have been fantastic during setup and beyond."

Key Product

Interpay Bureau Software

We recently transitioned to Interbacs from one of the leading brands in the payments services sector due to poor customer service. Moving to a new payment services provider was quite daunting for us as it is critical to our business, however Interbacs made the process seamless and the transition was stress free. Not only are prices very competitive, as a small business we love the personal service Interbacs provide and the willingness to tailor the system to fit our complex needs. I would absolutely recommend Interbacs to any organisation seeking a payment services provider. I would also like to specifically mention Ben, Fane and Kyle at Interbacs who have been fantastic during setup and beyond.

Adam Brookes

Schools Payroll Manager

The Challenge

Working with School  faced significant challenges with their previous payment services provider. Poor customer service as well as none-agile approach to customisation were the primary issues, which made it difficult for the them to manage their critical payment processing needs effectively. This led to a daunting situation where transitioning to a new payment services provider became a necessity to ensure seamless operations.

The Solution

In search of a solution, the Working With Schools discovered Interbacs, a provider renowned for its innovative payment services solutions. After considering their options, they chose Interbacs due to its competitive pricing, agility and reputation for excellent customer service. As Adam Brookes, Schools Payroll Manager, stated, 'We recently transitioned to Interbacs from one of the leading brands in the payments services sector due to poor customer service.' The transition to Interbacs was seamless and stress-free, thanks to the exceptional support from team members Ben, Fane, and Kyle. Interbacs provided personalized service and tailored their system to fit the complex needs of the Payroll Bureau, ensuring a smooth setup and ongoing assistance.

The Results

After switching to Interbacs, Working with Schools experienced significant improvements in their payment operations. The transition was seamless and stress-free, which was imperative for their business. The competitive pricing offered by Interbacs helped them manage costs effectively. Moreover, the highly personalised and supportive customer service ensured exceeded their expectations. Adam Brookes highly recommends Interbacs, stating, 'Not only are prices very competitive, as a small business we love the personal service Interbacs provide and the willingness to tailor the system to fit our complex needs. I would absolutely recommend Interbacs to any organization seeking a payment services provider.'

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