Supporting Derian House Children's Hospice to reduce costs & accelerate their payment processes for donors and lottery players

The Challenge

As one of the UK's leading Children's Hospice, Derian House rely heavily on donations and contributions from its patrons to deliver critical care and respite for children, young people and their families. Running multiple donation and giving channels is paramount to their business. However, the direct debit and BACS processing component can be a difficult one to master, particularly as donor numbers grow and new initiatives are introduced. The management of individual giving, lottery, new signups via canvassing, alongside other fundraising activities represented a key challenge in digital administration, reporting and communications. 

The Solution

Seeking the support of Interbacs, Derian House were able to rationalise their existing process, identify the key siloes and areas they could economise, as well as consider all of their options and ultimately choose the best possible payment infrastructure based on their internal capabilities and resources

"As a novice, with little experience of debit debits, securing a solution was extremely daunting, especially in a very competitive and crowded market.  From the initial phone call to the onboarding process, Interbacs have been enormously supportive and understood our needs as a charity. Working with them has been a really personable experience – they really  care about their clients!"

The Results

Derian House now mange all of their payments processes adept and smoothly with the support of the Interbacs team. They were able to save a huge amount on their supplier costs by streamlining all of their direct debit management into one, expert supplier who easily integrates with all leading charity software. Importantly,  what was one a laborious and daunting task is now fast and easy, giving the team more time to focus on fundraising activities.