How do councils, public bodies and charities collect with Interbacs?
Councils, NHS bodies, schools and academies, charities and hospices. Their collections are high-volume and run on fixed cycles: council tax, for example, is usually split into 10 monthly payments, or 12 on request. Every payment has to stand up to audit, and every supplier has to pass procurement.
What usually fits
- Large finance teams run InterPay themselves, often with a Hardware Security Module for unattended submission on collection days.
- Charities and smaller bodies often prefer our bureau, with a branded online sign-up and InterPass checking every new payer.
- Buy through G-Cloud 15 (Lot 2b, software as a service) without a full tender. Education pricing is available.
- ISO 27001 and ISO 9001 certified, Cyber Essentials Plus, and registered with the ICO.
How do housing and utility providers collect with Interbacs?
Housing associations, landlords, and energy and water providers. Rent is often charged weekly while many tenants are paid monthly, including those on Universal Credit, so collection dates have to fit the payer. Utility amounts change through the year, and every change needs advance notice to the payer before it is collected.
What usually fits
- Direct Debit Management Software to run weekly, monthly or custom schedules, with alerts for advance notice and changing amounts.
- Failed payments tracked from the returned Bacs report through to resolution, so arrears are picked up early.
- InterPay or our bureau for submission, depending on the size of your team.
How do insurers and finance providers collect with Interbacs?
Insurers, brokers, lenders and finance providers. Most collections are monthly premiums or repayments, and a missed payment can mean a policy at risk of lapsing or an account falling into arrears, so unpaid items need acting on quickly. Firms also need a clear audit trail for their own regulatory obligations.
What usually fits
- InterPay, with a Hardware Security Module for high-volume, automated submission and role-based approval.
- DDMS reporting on every collection and failure, so unpaid premiums are chased the day they come back.
- InterPass verifying identity and account ownership at sign-up, to reduce fraud.
How do healthcare providers collect with Interbacs?
Private healthcare and dental plan providers, clinics and care providers. Collections are usually monthly plan payments or fees, often run by small administrative teams who also handle patient-facing work. The payer data involved is sensitive, so how it is stored and processed matters as much as the collection itself.
What usually fits
- Our Bacs approved bureau, so a small team doesn't have to run Bacs submissions as well as everything else.
- A branded online sign-up with InterPass verification, so new patients or members can set up a Direct Debit without paper forms.
- ISO 27001 certified information security, and registered with the ICO.
How do clubs and leisure operators collect with Interbacs?
Football and golf clubs, gyms, leisure centres, associations and event organisers. Collections are memberships, paid monthly or as an annual fee split into instalments, plus club lotteries and season tickets. Sign-ups and renewals arrive in waves at the start of a season, and many clubs are run by a small team or volunteers.
What usually fits
How do subscription businesses collect with Interbacs?
Broadband and telecoms providers, home services plans and other subscription businesses. Collections are monthly, at high volume, with customers joining, upgrading and leaving every day. Amounts change when packages change, and each change needs advance notice before it is collected.
What usually fits
- InterPay integrated with your billing system, with a Hardware Security Module so files are signed and submitted without anyone at a smart card.
- DDMS to handle mandate changes, cancellations and failed payments at volume.
- InterPass at sign-up, so fewer collections fail in the first place.
