--- title: In the Spotlight - CitNOW | Interbacs description: In the next of our customer focus articles, we spoke to Nick Chiverton from the accounts department at CitNOW; they have been a customer of Interbacs since 2011 and use our facilities management service to collect their Direct Debits. image: https://interbacs.com/hubfs/Imported_Blog_Media/large_In_the_spotlight_Cit_NOW_d6901b94d7-2.jpg --- [![Interbacs Logo](https://interbacs.com/hubfs/interbacs-logos/logo__interbacs--white.svg "Interbacs Logo")](https://interbacs.com/) - Who We Are - [Who We Are ![button-arrow-white](https://interbacs.com/hubfs/button-arrow-white.svg)](https://interbacs.com/who-we-are) High-quality payment and collection solutions. Our expert team is dedicated to delivering first-class customer service and and innovative software solutions. - [Meet The Team ![button-arrow-white](https://interbacs.com/hubfs/button-arrow-white.svg)](https://interbacs.com/meet-the-team) ![Members of the team working around a table](https://interbacs.com/hs-fs/hubfs/menu-images/img__menu--our-team.jpg?width=856&height=402&name=img__menu--our-team.jpg "Members of the team working around a table") - What We Do - [What We Do ![button-arrow-white](https://interbacs.com/hubfs/button-arrow-white.svg)](https://interbacs.com/what-we-do) Interbacs has a wealth of experience in delivering bespoke payment management solutions across a wide range of sectors. [Software Demos ![button-arrow-white](https://interbacs.com/hubfs/button-arrow-white.svg)](https://interbacs.com/bacs-software/software-demo) - [Products
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In the next of our customer focus articles, we spoke to Nick Chiverton from the accounts department at CitNOW; they have been a customer of Interbacs since 2011 and use our facilities management service to collect their Direct Debits. CitNOW is a personal video presentation service; a series of simple to use apps that offer car dealerships the opportunity to sell cars and parts more profitably. The idea for the company started 10 years ago, when the director Andrew Howells had a chance conversation in a corridor with the marketing director of Honda UK, who wanted his customers to be able to view cars without needing to visit a showroom. That conversation generated an idea for a completely new business and CitNOW was born. CitNOW is the UK’s largest provider of video support services to the automotive industry, and is currently providing sales and aftersales video services to 15 UK vehicle manufacturer brands (OEMs), and has its systems installed in more than 1,000 dealerships. The company also has a global strategy with four OEMs and plans to expand its existing operations further in the UK and other European markets, as well as the USA, Africa, Middle East and Central & East Asia. For more information on CitNOW click here. CitNOW has seen huge growth in recent times, and we are proud to have supported them for the last three years. “There are no bad sides of working with Interbacs”, Nick said. “They are friendly, have good customer service and the processing team is always supportive and on hand to help.” We offer our facilities management service to selected businesses that are unable to obtain sponsorship from their bank to [collect Direct Debits](https://interbacs.com/services/payment-services), so all the hassle is dealt with by our professional team. “It’s very hassle free; we receive reports and if we have any queries, we contact Interbacs and get an answer instantly”, Nick commented. When we asked if he would recommend our facilities management service to businesses that do not yet collect Direct Debits, Nick answered: “Yes! Direct Debits are a great way to collect payments and Interbacs are a friendly provider with fantastic customer service.” Interbacs are very pleased to be able to offer our reliable facilities management service to CitNOW and support their [Bacs and Direct Debit payment management](https://interbacs.com/services) requirements. We look forward to many more years of prosperous commercial relationship with the ever growing CitNOW. For more information on our Bacs and Direct Debit payment solutions, please visit our website. Alternatively [contact us](https://interbacs.com/contact) via email on [sales@interbacs.com](mailto:sales@interbacs.com) or call us on 08444 127 180. ## Latest blog [Read More ![button-arrow-white](https://interbacs.com/hubfs/button-arrow-white.svg)](https://interbacs.com/blog) Aug 18, 2026 ### [No new Non-AUDDIS Service User Numbers after 1 July 2027](https://interbacs.com/blog/no-new-non-auddis-service-user-numbers-after-1-july-2027) Every business that collects money by Direct Debit does so under a Se... [![No new Non-AUDDIS Service User Numbers after 1 July 2027](https://interbacs.com/hubfs/Imported_Blog_Media/large_closeup_person_reading_studying_document_8222bb03d2.jpg)](https://interbacs.com/blog/no-new-non-auddis-service-user-numbers-after-1-july-2027) May 27, 2026 ### [How will my payroll bureau correspond with HMRC?](https://interbacs.com/blog/how-will-my-payroll-bureau-correspond-with-hmrc-interbacs) Payroll bureaus often have to deal with significant volumes of Bacs p... 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