Direct Debit Collection Specialists

Since 2003: Founded by Bacs software specialists
100+ years: Combined experience in Bacs and Direct Debit
Bacs approved: Software supplier and bureau
ISO 9001 & 27001: Certified quality and information security

HOW WE WORK

Who will you actually deal with?

Every Interbacs customer works with the same processing team rather than a general support function. That team runs Bacs submissions every working day, so the person who answers a question about a failed collection has almost certainly handled one that morning.

What that looks like in practice is fewer handoffs. A question about a Service User Number application, a returned payment or a scheme rule change is answered by somebody who knows your collection book, whether you submit your own files through our software or we submit them for you.

OUR HISTORY

Interbacs history

2003
Founded

Founded by Bacs software specialists, focusing on innovative Direct Debit collection solutions.
2008
Facilities management

Launched Direct Debit facilities management for organisations without a Service User Number. Today we introduce those customers to a specialist partner.
2010
Bacs accreditation

Achieved accreditation with Bacs for our Direct Debit management software.
2011
Building the team

Built a team of developers, project managers and banking professionals to develop HSM, InterPass and DDMS.
2012
ICO

Registered with the ICO for all relevant data protection schemes.
2012
InterPay launched

Launched our flagship software, helping businesses simplify their payment workflows.
2013
Bacs approved bureau

Launched our Bacs Approved Bureau service, so businesses can outsource payment submission while keeping control and oversight.
2013
Sales Director appointed

Caesar Hao He joined, bringing banking directorship and senior commercial experience.
2015
Development team expanded

New developers joined to keep improving our software.
2016
Office Manager appointed

Caroline Davies joined, bringing management experience from her time with HSBC.
2020
Bureau team expansion

New processing executives joined, bringing extensive Bacs processing experience.
2022
Cyber Essentials

Our Cyber Essentials certification was verified, underlining our commitment to cyber security.
2023
Cyber Essentials Plus

We achieved the higher, independent verification tier of the UK Government's Cyber Essentials scheme.
2024
ISO 9001 and 27001

Began our journey to ISO 9001 quality and ISO 27001 information security certification.

CUSTOMER STORIES

What our clients say

Our Direct Debit sign up portal has been designed so that it looks identical to our own webpages, which makes it a seamless process for our members to join. The team are always helpful and friendly to work with, so we'd have no hesitation in recommending them.

Membership Manager Charity & Non-profit Sector

Using the user friendly InterPay has allowed us to maintain the collection of our club's lottery accurately and timely. It greatly helped us managing our cash flow, safeguarding our profit. It saves us time and money, and is much more secure.

IT Manager Sports Sector

They really understood the product and helped us enormously during installation and subsequently when tweaking the product to match our processes. It has also reduced our Direct Debit costs by over 50% compared to our previous process.

Accounts Receivable Team Hospitality Sector