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Direct Debit Collection Specialists

Experts in Bacs payment solutions and Direct Debit collection.

Interbacs History

Founding (2003)

Founded by Bacs software specialists with over 40 years of combined experience, focusing on innovative direct debit collection solutions.

Facilities Management Service (2008)

Launched our Facilities Management service, offering managed services to organisations with no Service User Number.

Bacs Accreditation (2010)

Achieved accreditation with Bacs for our direct debit management software. 

bacs approved software Bacs-accredited-facilities-management-provider-RGB-large (1) bacs aproved bureau bacs electronic elements affiliate ico certified certified plus

Team Development

Built a robust team of developers, project managers, and banking professionals to develop HSM, InterPass and DDMS.  

InterPay Launch (2012)

Launched our flagship software, helping businesses to simplify business payment work-flows.

Bacs Approved Bureau (2013)

Launched our Bacs Approved Bureau service, enabling outsourcing of payment submission while maintaining control and oversight. 

Sales Director Appointed (2013)

Caesar Hao He joined the firm, bringing a wealth of banking directorship and senior commercial role experience.

Development Team Expanded (2015)

Employment of new developers to strengthen our efforts to improve our software. 

Office Manager Appointed (2016)

Caroline Davies joined Interbacs, bringing management experience from her time with HSBC. 

Bureau & FM Team Expansion (2020)

New Bureau & FM Executives came onboard, bringing extensive processing experience. 

Cyber Essentials Certified (2022)

Our Cyber Essentials Certification is verified, illustrating our commitment to cybersecurity.

ISO Accreditation (2024)

Our journey to achieve ISO 9001 & 27001 accreditations began. 

ICO Certification (2025)

We became ICO Certified for all relevant Data Protection Schemes. 

New Website Launch (2025)

We launched our new user friendly, responsive website. 

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Our direct debit collection solutions-4

Meet the Team

The Interbacs team is committed to delivering exceptional customer service and innovative software solutions. With over 40 years of experience in Bacs and direct debit collection software, we are ready to help you find the best solutions for your business. Get to know our payment experts, developers, and highly efficient processing team who specialise in collecting direct debit payments and managing your debit mandates.

The team spans more than forty years of combined experience in Bacs and Direct Debit, across software development, bureau processing and scheme compliance. The people who answer the phone are the people who run submissions every working day.
How Our Direct Debit Collection Specialists Work-1

How Our Direct Debit Collection Specialists Work

At Interbacs, our skilled team is committed to providing exceptional customer service and cutting-edge software solutions. With over 40 years of expertise in Bacs and direct debit collection, we are here to assist you in finding the perfect solution for your business. From setting up direct debit to managing debit instructions and debit mandates, our payment consultants and proficient processing team are dedicated to ensuring your business operations run smoothly. 
Our direct debit collection solutions

Every Interbacs customer works with the same processing team rather than a general support function. That team runs Bacs submissions every working day, which means the person who answers a question about a failed collection has almost certainly handled one that morning. We support businesses of all sizes and at both ends of the fork; organisations submitting their own files through our software, and organisations whose files we submit for them.


What that looks like in practice is fewer handoffs. A question about a Service User Number application, a returned payment or a scheme rule change is answered by somebody who knows your collection book rather than escalated to somebody who does not.
Meet the Team-1

Our Five Guiding Pillars
Innovative

Innovative

We continually track the latest trends in payment optimisation and incorporate these into our direct debit solutions. By focusing on innovation, Interbacs delivers state-of-the-art software that ensures accuracy and security in direct debit processing. Our solutions support debit service and debit recurring payments, making it easy to set up and manage your payment processes.

Enhance

Reliable

Reliability is central to everything that we do. By ensuring our direct debit solutions are reliable at all times, we build stronger client relationships, safeguarding your growth aspirations. With our robust management service, you can be confident that your payments will be processed accurately and on time, reducing the risk of failed payments.


Experts

Experts

The Interbacs team keeps informed of developments across the industries we service to ensure we deliver tailored direct debit solutions that you can truly depend on. Our expertise extends to BACS accredited training, ensuring your team is well-equipped to handle all aspects of direct debit processing.

Flexible

Flexible

We strive to retain our flexibility and adaptability and always try to explore new ways of supporting you with our direct debit solutions to help address your commercial needs. Our payment solutions include options for Credit and Debit payments, allowing businesses of all sizes to benefit from our services without the burden of high setup costs or monthly fees.

Professional

Professional

We take pride in our reputation for professionalism and strive in every aspect of what we do to achieve our desired professional attitude, approach, and work ethic in delivering direct debit solutions. Our bureau service ensures that your payment processing is handled with the utmost care and attention to detail.

Book a free demo now with one of our Direct Debit specialists.

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What our clients say
CHARITIES

"Our Direct Debit sign up portal has been designed so that it looks identical to our own webpages, which makes it a seamless process for our members to join. The team are always helpful and friendly to work with, so we'd have no hesitation in recommending them."

Anaphylaxis Campaign
SPORT & LEISURE

"Using InterPay has allowed us to maintain the collection of our club's lottery accurately and timely. It greatly helped us managing our cash flow, safeguarding our profit, and is much more secure."

Aberdeen FC
HOSPITALITY

"They really understood the product and helped us enormously during installation and subsequently when tweaking the product to match our processes. It has also reduced our Direct Debit costs by over 50% compared to our previous process."

LateRooms.com

Backed by industry standards
Bacs-accredited-facilities-management-provider-RGB-large (1) bacs approved software bacs aproved bureau bacs electronic elements affiliate ico certified certified plus