At Interbacs, innovation isn’t just a buzzword we use for marketing purposes, it’s the driving force behind everything we do. As a leader in BACS-approved software, we pride ourselves on delivering cutting-edge solutions to our clients. Our commitment to innovation doesn’t stop at external products; it’s deeply embedded in how we tackle our own internal challenges. Our latest achievement? A fully integrated, in-house rota management system that’s transforming how we organise and empower our workforce.
Identifying the Challenge
Like many growing companies, we faced a common yet frustrating issue: managing staff rotas across multiple disconnected tools. Shift planning, leave management, and clocking in/out were handled by separate systems, leading to inefficiencies, miscommunication, and wasted time. Our team recognised that juggling these fragmented platforms was holding us back from operating at our full potential.
Rather than settling for off-the-shelf solutions that often come with compromises, we saw an opportunity to leverage our greatest asset, our innovative in-house IT and Software Development team. With a clear goal to streamline operations and enhance the employee experience, we set out to build a bespoke rota management system tailored to our unique needs.
A Solution Built from Scratch
Our internal development team took on the challenge with the same agility and problem-solving mindset that defines Interbacs’ approach to software development. The result is a powerful, fully integrated rota management system, designed and built 100% in-house. This wasn’t just about replacing outdated tools; it was about reimagining how we manage our workforce to create a seamless, efficient, and user-friendly experience.
Key Features of the Rota System
Our new system is packed with features that make workforce management intuitive and effective:
- Intuitive Shift Assignment: A clean calendar view simplifies scheduling, making it easy for managers to assign shifts and for employees to stay informed.
- Clock In/Out and Break Tracking: Location detection ensures accurate time tracking, whether employees are in the office or working remotely.
- Real-Time Monitoring: Live updates provide clear visibility into employee statuses and rota changes, keeping everyone on the same page.
- API Integration: Seamless syncing with our official HR system automates leave management, reducing manual work and errors.
- Swap Requests and Approvals: Employees can request shift swaps with ease, while managers have streamlined controls to approve or adjust as needed.
- Work-from-Home Clarity: The system provides clear visibility into who’s working from home, the office, or on leave, fostering better collaboration.
These features reflect our commitment to aligning technology with real-world business needs, ensuring that our tools empower our team rather than complicate their workflows.
A Testament to Agility and Innovation
This project is more than just a new tool; it’s a shining example of the responsive and innovative culture at Interbacs. By identifying a challenge and addressing it with a purpose-built solution, our team demonstrated the agility and technical expertise that sets us apart. This in-house development wasn’t just about solving a problem; it was about creating a system that enhances efficiency, improves communication, and supports our employees’ day-to-day experience.
Our ability to pivot quickly and develop tailored solutions is the same approach we bring to our BACS-approved software, where we help clients streamline their payment processes with precision and reliability. This project underscores our belief that innovation starts from within, and we’re proud to lead by example.
A Team Effort
A project of this scale and impact wouldn’t have been possible without the dedication and collaboration of our talented team. A special shout-out goes to our IT & Development Manager, Gladson, whose leadership and technical expertise brought this vision to life. We also extend our gratitude to our Office Manager, Caroline, and our Head of Sales & Marketing, Ben, whose invaluable insights helped shape the system into a true game-changer.
Driving Digital Transformation
At Interbacs, we’re not just keeping up with the pace of digital transformation, we’re setting it. Our new rota management system is a testament to our ability to innovate from within, using technology to solve real-world challenges and drive meaningful change. It’s a reflection of our broader mission to deliver smart, reliable, and forward-thinking solutions, whether for our internal operations or our clients’ payment systems.
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