--- title: Safeguarding our Customers | Customer Safety | Interbacs description: At Interbacs, we implement several procedures to ensure our customers are safe. Have a read and find out how we could be protecting your customers too. image: https://interbacs.com/hubfs/Imported_Blog_Media/large_Personal_Service_a745828439-1.jpg --- [Skip to content](https://interbacs.com/blog/safeguarding-our-customers#main-content) [![Interbacs](https://interbacs.com/hs-fs/hubfs/interbacs-logo-colour@2x.png?width=560&name=interbacs-logo-colour@2x.png)](https://interbacs.com) - Who We Are - [Who We Are](https://interbacs.com/who-we-are) - [Meet The Team](https://interbacs.com/meet-the-team) - What We Do - [What We Do](https://interbacs.com/what-we-do) - Services - [Bacs Approved Bureau](https://interbacs.com/services/bacs-approved-bureau) - [Products
(Bacs Software)](https://interbacs.com/bacs-software) - [Interpay Bacs Approved Software](https://interbacs.com/bacs-software/interpay) - [Interpass Identity Verification](https://interbacs.com/bacs-software/interpass) - [Hardware Security Module (HSM)](https://interbacs.com/bacs-hsm-software) - [Direct Debit Management Software](https://interbacs.com/bacs-software/ddms) - [Payroll Bureau Software](https://interbacs.com/services/payroll-bureau-software) - Who We Help - [Who We Help](https://interbacs.com/who-we-help) - [Startups](https://interbacs.com/who-we-help/start-up) - [SMEs](https://interbacs.com/who-we-help/small-medium-sme) - [Enterprise Business](https://interbacs.com/who-we-help/enterprise-business) - [Channel Partners](https://interbacs.com/who-we-help/channel-partners) - More - [Industries Served](https://interbacs.com/industries) - [Knowledge Hub](https://interbacs.com/knowledge-hub) - [Brochures](https://interbacs.com/brochures) - [FAQs](https://interbacs.com/faqs) - [Blog](https://interbacs.com/blog) [Book a Demo](https://interbacs.com/bacs-software/software-demo) [Contact Us](https://interbacs.com/contact-us) [Account login](https://ddsignup.co.uk/interbacs/companylogin.aspx) [Account login](https://ddsignup.co.uk/interbacs/companylogin.aspx) [Contact Us](https://interbacs.com/contact-us) [Book a Demo →](https://interbacs.com/bacs-software/software-demo) Menu [← Blog](https://interbacs.com/blog) # Safeguarding our customers 28 March 2021 Admin 3 min read - [Interbacs News](https://interbacs.com/blog/tag/interbacs-news) ![two people shaking hands](https://interbacs.com/hubfs/Imported_Blog_Media/large_Personal_Service_a745828439-1.jpg) Occasionally, when an issue does occur, we can implement several of our resources to ensure money is protected. Before being able to offer [Direct Debit services](https://interbacs.com/services/payment-services), we have to go through a strict underwriting process by BACS. After onboarding, we closely monitor the business’ collection performance to ensure all payments are collected as meant to be and compliant with all scheme rules and regulatory guidelines. ## Direct Debit guarantee The Direct Debit Guarantee protects the customer on the rare occasion that there is an issue with the Direct Debit. For instance, if a payment is the wrong amount, or collected on the wrong date, the Direct Debit Guarantee allows moneys to be retrieved and fully reimbursed. If there any changes to the amount, date, or frequency of the Direct Debit the customer will be notified in advance. Furthermore, when a new Direct Debit is set up, the customer will be made aware of the arrangement through an advanced notice. If an error is made in the payment of the Direct Debit, the bank will honour the Direct Debit guarantee, giving a full and immediate refund. This is called an indemnity claim. Direct Debits can be cancelled at any time simply by contacting the bank, or contacting the business responsible for the set up of the payment. Written confirmation may be required, but an email works just as well. ## Safeguarding At Interbacs, we have implemented several systems to ensure that our clients customers money is protected. If deemed necessary, an account can be blocked by instructions from the direct debit payer account holder. Or, if the individual is vulnerable, their Power of Attorney can make sure their account cannot be set up for any new Direct Debits under their card details. The Customer should always try to resolve any issue with the business themselves first. If the customer does not succeed in this effort, we can assist the payer in blocking any future Direct Debits that are managed through Interbacs. Our team personally investigates any suspicious activity from our clients. We ensure that all payments made are done in a rightful and appropriate way. We issue advanced notice letters to our client’s customers to ensure that they know that they have been set up for a Direct Debit through Interbacs. ## Our guarantee When taking a direct debit facility with Interbacs your organisation can be assured your customers are in safe hands. As a Leading [Bacs Approved Bureau](https://interbacs.com/services/bacs-approved-bureau), we will manage your customers payments with expertise and care. We have been operating within the Payment Processing Industry for over a decade, meaning that we have been trusted to manage funds for organisations across the UK. We have developed lasting relationships with many businesses, allowing us to grow alongside. ## Contact us If you want to learn more about how your business can grow with us, give us a ring at 0161 667 0758. Alternatively, drop an email to [sales@interbacs.com](mailto:sales@interbacs.com) [← Back to all posts](https://interbacs.com/blog) Share [mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ESafeguarding+our+customers%3C%2Fspan%3E&body=https%3A%2F%2Finterbacs.com%2Fblog%2Fsafeguarding-our-customers](mailto:?subject=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3ESafeguarding+our+customers%3C%2Fspan%3E&body=https%3A%2F%2Finterbacs.com%2Fblog%2Fsafeguarding-our-customers) Keep reading ## More from the blog ### [![](https://interbacs.com/hubfs/Interpay%20BACS%20Approved%20Software.png) 2 October 2026 Bacs approved software or bureau: which does your business need? Read more →](https://interbacs.com/blog/difference-between-bacs-approved-software-and-bacs-bureau-service) ### [![bacs-service-user-number](https://interbacs.com/hubfs/Imported_Blog_Media/large_closeup_person_reading_studying_document_8222bb03d2.jpg) 18 August 2026 No new Non-AUDDIS Service User Numbers after 1 July 2027 Read more →](https://interbacs.com/blog/no-new-non-auddis-service-user-numbers-after-1-july-2027) ### [![](https://interbacs.com/hubfs/How%20will%20my%20payroll%20bureau%20correspond%20with%20HMRC%20%281%29.jpg) 27 May 2026 How will my payroll bureau correspond with HMRC? Read more →](https://interbacs.com/blog/how-will-my-payroll-bureau-correspond-with-hmrc-interbacs) ## Get in touch Talk to a Bacs specialist about your collections. No hard sell – just an honest conversation about what would work for you. [Book a Demo →](https://interbacs.com/bacs-software/software-demo) [Contact Us](https://interbacs.com/contact-us) [![Interbacs](https://interbacs.com/hs-fs/hubfs/Interbacs_Logo_Full_WHITEOUT.png?width=480&name=Interbacs_Logo_Full_WHITEOUT.png)](https://interbacs.com/) Bacs payment experts since 2003. Making direct debit simple, secure and profitable for all UK businesses. Sales: [0161 667 0758](tel:+441616670758) Email: [sales@interbacs.com](mailto:sales@interbacs.com) - - - - About Interbacs - [Who We Are](https://interbacs.com/who-we-are) - [Meet The Team](https://interbacs.com/meet-the-team) - [What We Do](https://interbacs.com/what-we-do) Our Products - [Interpay](https://interbacs.com/bacs-software/interpay) - [Interpass](https://interbacs.com/bacs-software/interpass) - [DDMS](https://interbacs.com/bacs-software/ddms) - [Payroll Bureau Software](https://interbacs.com/services/payroll-bureau-software) Our Services - [Bacs Approved Software](https://interbacs.com/bacs-software) - [Bacs Approved Bureau](https://interbacs.com/services/bacs-approved-bureau) Who We Help - [Start Up](https://interbacs.com/who-we-help/start-up) - [SMEs](https://interbacs.com/who-we-help/small-medium-sme) - [Enterprise Business](https://interbacs.com/who-we-help/enterprise-business) - [Channel Partners](https://interbacs.com/who-we-help/channel-partners) More - [Industries Served](https://interbacs.com/industries) - [Knowledge Hub](https://interbacs.com/knowledge-hub) - [Blog](https://interbacs.com/blog) ![Bacs Approved Bureau](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacs-approved.png?height=96&name=logo__bacs-approved.png) ![Bacs Approved Software Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/logo__bacstel-ip.png?height=96&name=logo__bacstel-ip.png) ![Crown Commercial Service Supplier](https://interbacs.com/hs-fs/hubfs/accreditation-logos/CCS_2935_Supplier_AW_72dpi.jpg?height=96&name=CCS_2935_Supplier_AW_72dpi.jpg) ![ISO 27001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%2027001-2022-h-darkfull.png?height=96&name=thumbnail_ISO%2027001-2022-h-darkfull.png) ![ISO 9001 Certified](https://interbacs.com/hs-fs/hubfs/thumbnail_ISO%209001-2015-h-darkfull.png?height=96&name=thumbnail_ISO%209001-2015-h-darkfull.png) ![ico](https://interbacs.com/hs-fs/hubfs/ico.png?height=96&name=ico.png) ![certified](https://interbacs.com/hs-fs/hubfs/certified.png?height=96&name=certified.png) ![certified plus](https://interbacs.com/hs-fs/hubfs/certified%20plus.png?height=96&name=certified%20plus.png) Google 4.6 Company No. 04765553. 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